Payment
How do I pay for a server?
This site uses PayPal subscriptions. Once you make a payment, you will be billed monthly or yearly until the subscription is cancelled. If you don't have a PayPal account, you can still use your e-mail address and card information.
What if I want to cancel?
You can contact me or cancel the subscription through your PayPal account.
What's your refund policy?
In general, I give full refunds if you cancel less than 14 days after signing up. If you have a yearly subscription, I give partial refunds based on the age of the subscription.
Server Setup
What's so special about choosing a location near me?
In short, latency. If you're in Australia, and you're connecting to a server in North America, it will take time for your voice to be transmitted around the world. If you're in Australia speaking to other Australians through a North American server, your voice will travel all the way to North America and back before reaching the other Australian user(s) of the server. This can cause a very noticeable delay and can often lead to a higher likelihood of connection instability. This kind of delay is unavoidable when two users are in different parts of the world, but for servers with a large number of their users concentrated in one region, choosing a location near that region will facilitate a much smoother chatting experience.
Can I have a custom port number?
Yes. Contact me and I'll change your server over, if the port is available.
Can I set up my website so people can enter it into TeamTalk instead of using the TTHub address?
If your domain name points to a website, you'd need to keep it set up that way, as TTHub cannot host your website. However, you could create a subdomain such as tt.example.com which would point to the TTHub server. You would need to check with your domain provider about how to do this.
TeamTalk says invalid user account
Check the port number, the capitalization of the username, and the password. If you think all of this is correct and it's still not working, e-mail me and I'll take a look.
I lost my user information when setting up the server and now I'm locked out.
You'll need to contact me and I can reset the password. It will be randomly generated and sent back to the e-mail address you signed up with.
I have a mac and I use VoiceOver. Does TeamTalk work with it?
It works well enough to join channels, with some workarounds. The accessibility of the Mac client seems to change often, but is nowhere near perfect.
Hosting
Where are these servers hosted? How do you run so many? Etc.
TTHub is currently hosted on Digital Ocean and Vultr servers, with the website and all original servers on a New York-based server from Digital Ocean. My Operating system of choice is Debian.
Why shouldn't I host my own server instead?
You need a fast and stable internet connection to accommodate more than a few users, and many home connections simply don't make the cut. TeamTalk does not mix audio streams together, so as more people transmit, the required bandwidth multiplies. Hosting from home also requires a reliable machine that never shuts down and knowledge of forwarding ports. TTHub servers aim to take this annoyance away, but are also set up quickly, backed up every hour, and hosted on enterprise-grade internet connections that can withstand hundreds of active users simultaneously.